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Consulting Team · Bristol, London, Manchester

Client Delivery Director

We are looking for an experienced, proactive and credible leader to join our growing team in the Civil Society and Communities practice at PPL as a Client Delivery Director.

 1. Role Purpose  

To work proactively with the Director of Civil Society and Communities, our senior advisors, wider staff, clients and partners to develop and deliver our offer to Civil Society and Communities, including the development and delivery of our innovation offer.

This includes:

  • Leading on key accounts and portfolios of civil society and innovation projects, providing delivery leadership, subject matter expertise, accountability, quality assurance and financial and performance standards.  

  • Developing existing and new client relationships

  • Generating follow-on work through delivery excellence and development of trusted relationships  

  • Team development and capacity building to meet the needs of PPLs clients  

  • Contributing to overall business strategy and internal transformation and quality improvement

  • Supporting wider thought leadership at a national, regional and local level, including contributing to development and delivery of the practice’s comms and marketing strategy

  

2. Key Responsibilities  

A. Programme and  Project Leadership, Management and Delivery  

  • Acting as senior delivery lead / programme manager / project director for complex programmes  in the civil society and communities practice

  • Providing hands-on leadership through programme scoping, design, mobilisation,   delivery and benefits realisation / evaluation 

  • Managing senior clients, stakeholders and governance  

  • Owning delivery performance across scope, quality, risk, timelines and budgets  

  • Resolving complex delivery challenges and delivery risks  

  • Ensuring benefits realisation and outcome measurement are embedded into programme delivery  

  • Sharing learning and best practice  

  • Managing, coaching and mentoring programme and project teams  

This role is expected to remain operationally close to delivery, maintaining direct involvement in priority programmes.  

 B. Delivery Standards, Quality and Assurance  

  • Applying PPL’s delivery standards, methodologies and quality frameworks in line with ISO standards. 

  • Embedding consistent governance, reporting and assurance processes across all areas of assigned responsibility  

  • Providing senior-level assurance on major programmes  

  • Driving continuous improvement in delivery practice and capability  

  • Acting as a subject matter expert for complex programme and project delivery  

  

C. Portfolio/Account Oversight and Operational Leadership  

  • Maintaining oversight of delivery health across priority programmes  

  • Supporting resource planning and capacity management across delivery teams  

  • Working with and to the Senior Leadership Team to manage delivery risk, sequencing and workload  

  • Supporting early-stage mobilisation of new work across the practice to ensure delivery readiness  

  • Escalating and resolving systemic delivery issues  

  

D. Client Account Ownership and Commercial Contribution  

  • Leveraging existing relationships, expertise and knowledge to actively contribute to the commercial success of the Civil Society and Communities Practice

  • Building long-term trusted relationships through delivery excellence  

  • Identifying and converting follow-on opportunities arising from existing programmes  

  • Supporting account growth targets and contribution to overall organisational performance  

  • Working with the Director of Civil Society and Communities to ensure new work is deliverable and commercially sustainable  

  

E. Proposition Development and Market Contribution  

  • Contributing to proposition development grounded in delivery experience  

  • Supporting the creation of case studies, thought leadership and delivery insights  

  • Contributing to sales and marketing activity related to delivery-led work  

  • Supporting bids and proposals in areas of expertise  

  • Helping shape PPL’s reputation for delivery excellence in complex change  

  

G. Resource and Team Leadership  

  • Managing assigned delivery resources and teams  

  • Providing leadership, coaching and development  

  • Supporting recruitment and onboarding of delivery capability  

  • Embedding a strong performance, accountability and learning culture  

  • Ensuring compliance with PPL policies, processes and values  

This role operates within PPL’s matrix delivery model, combining direct line management with cross-programme leadership.  

Department
Consulting Team
Role
Client Delivery Director
Locations
Bristol, London, Manchester
Yearly salary
£95,000 - £100,000
Employment type
Full-time
How we work
All roles are based in one of our office locations, and on client sites as required.
Advert closing date
09/09/26

About PPL

PPL is a consultancy with a difference. Founded in 2007, PPL is a Social Enterprise and B Corp that exists to promote better health, wellbeing, and economic outcomes across the UK, working with individuals, communities, and the organisations that support them. We are recognised as one of the Financial Times’  Leading Management Consultancies in the UK and as one of B Corp’s Best for the World organisations. 

We achieve this by applying the best of current and emerging thinking in the fields of strategy, rapid innovation, digital and data analytics, organisational development, and programme delivery to achieve better outcomes and deliver social value. 

Consulting Team · Bristol, London, Manchester

Client Delivery Director

We are looking for an experienced, proactive and credible leader to join our growing team in the Civil Society and Communities practice at PPL as a Client Delivery Director.

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